Privacy & Cookies Policy

This privacy policy sets out how The Townhouse uses and protects any information that you give The Townhouse when you use this website.

The Townhouse is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Townhouse may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21/05/2012

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather :

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails?about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security :

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,?we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies :

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites :

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information :

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • ? if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Townhouse, C/O 212 Seren Park Gardens, London SE3 7RS.?

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Guest comments

What a lovely house, the little extras make a big difference.  Hoping to do marathon again next year so hopefully be back and will be after this lovely house again.  Thank you so much.

KD, Gwent

Very enjoyable and relaxing” A delightful location, nicely supported by an introduction from Stuart. The Townhouse is an ideal base from which to explore York. Most things are within walking distance: as an example by turning right out of the house you pass the first of all National Trust properties (The Treasurer's House) and, at the same time, you can observe the east end of the Minster and move on to the busy shopping centre of Stonegate. Parking is nearby in Monkgate car park - off St John's Street (the parking app was easy to use). The house has plenty of loos, and the kitchen/diner was more than ample for our party. A tea-towel or two might have helped (we usually bring our own). Our bed was comfortable: the house was a haven in the midst of a busy town and we would love to be able to return sometime.

J, Herts, UK

Excellent - kids wanted to stay longer!!” We stayed for 3 nights - everything about the Townhouse was exceptional. Stuart (our local contact) was extremely accommodating and helped us out with local activities. The Townhouse was spacious, allowing everyone to have their own area ... and when the kids went to sleep upstairs, the adults had a quiet space (lounge) to relax in the evening. Plus, everything in York was an easy walk from the Townhouse. We're ready for another stay!

JC, Pennsylvania, US

Short break with family from UK and New Zealand. ” Fab location and house. Self catering so no staff service, although the owner met us very promptly when we texted to say we had arrived. The house was perfect for our needs and I would definitely both recommend and book again.

KA, Derbyshire, UK

A lovely Long Weekend. The Townhouse is a spacious, character property less than five minutes walk from York Minster and so very convenient for all that York has to offer. The house is warm and comfortable, well equipped and in a quiet residential street. The house is on four levels and our 3 year old twin grand-daughters needed supervision on the steep stairs but the provision of two stair gates helped keep them safe. We have now stayed at the townhouse on three occasions and are already looking forward to our next stay.

SO, Oldham, UK

Excellent, Central to everything.  It was an excellent property, well looked after and central to York so it was very convenient. Upon arriving they were welcoming and provided all the information we needed! I would definately recommend this property, and should we visit York again we will be staying here again.

Thank you for making our stay pleasurable!

TB, Manchester

Gorgeous house in a perfect location.  We had a great stay at the Townhouse for my friends hen weekend. The house was lovely and very clean. It was located VERY centrally so we were in walking distance to all bars,restaurants and sights. The kitchen diner was amazing!! Sofa bed very comfy and all bedding provided. Couldn't fault it and hoping to go back again some time


JA, Cheshire

Location, Location, Location!

SA, Edinburgh

Wonderful house with all you need in a great location. Quiet street and high standard of accommodation. Only comment other than that would be - love to stay again!


AB, Southport

We are now home from our fabulous three day break staying in your lovely townhouse in York. All of us had a fantastic time, didn't want to leave to be honest!! I would like to congratulate you on the amount of effort / thought that has been put into offering the little extras that made so much difference to our stay. Tea, coffee, milk, sugar, DVDs books and even board games!! Good quality towels, bed linen and toiletries, all of which sets your standards higher than what else is on offer in York holiday lets.


VW, Befordshire

We had a great time and were very impressed with the accommodation and it's location. We would like to compliment you on the overall quality of the furniture, bedding, towels, kitchen and bathrooms/toilets, all very modern and homely.

Even with 7 of us in the house it was still very spacious.

HS, Leicestershire

I am pleased to say we had a wonderful weekend in York and the accommodation you provided was just superb. 

17, Ogleforth is a lovely old house refurbished to a very high standard to create a light, airy, welcoming atmosphere. All the fixtures and fittings are of a really high standard and extremely comfortable - one of our party found it difficult to drag themselves out to visit York itself!!!!
 The position of the house is excellent with easy access to all the attractions, pubs, restaurants etc yet in a quiet street so near to the Minster.
 I would certainly recommend your property to anyone looking to stay in York (in fact I already have!) and plan to use it again myself in the near future.

LC, Cheshire

The holiday was fabulous and the Townhouse was beautiful. It has the most perfect location in the town (if not a bit too close to all those irresistible shops). On a serious note we were all extremely pleased and have already been recommending you to friends and family!!
Thank you so much for the hospitality, which made a lovely holiday that extra bit special.

AW, Shropshire

We loved staying at The TownHouse. Very impressed with the house, facilities and superb location! Will be booking again very soon. Can't wait to stay again.

Thank you very much for a great stay. Would highly recommend!

RR, Derbyshire

We enjoyed the days in the Townhouse very much.  It is a wonderful place and I regret that I did not have the possibility to stay one or two days longer.  The facilities are perfect and we missed nothing at all.

A little limitation was the slickness of the kitchen floor that forced us to walk very carefully to prevent slipping.  I suppose the cleaner used an inappropriate cleanser.

Townhouse Note:

We want to ensure all our guests are happy.  In this case the cleaner went back to rewash the floor so that is wasn't so slippery.  Regards Warren.

CAG, Landau Germany

 A massive thank you for the use of your lovely town house. We have and will continue to strongly recommend it to all. We are already planning a return trip to York                              


NP, Norfolk

 fabulous location, we had a wonderful time shopping and eating and having fun.  Lovely house, warm and comfortable, perfect for our girls weekend.  We may be back - Thank you very much for the little luxuries.  We would definitely recommend Mad Alice's Bloody Tour of York, The Ambiente Tapas, Betty's Tea Rooms and a walk around the walls and lots of shopping!!!’’


JB, Northumberland

We had a fantastic time in York! The Townhouse was amazing and had everything we needed. It was immaculate, very clean, and we were all very impressed. We just wish we could have stayed for longer. We have been telling everyone about the Townhouse, family and friends, even the minibus driver who collected us on Sunday asked for the details.
 Thank you for a lovely stay, we want to make an annual trip to York now we have found the perfect place to stay.




KB, South Yorkshire