Terms & Conditions

We look forward to welcoming you to York and wish you a very enjoyable stay. The full cost of your booking is payable by debit or credit card at the time of booking. The Townhouse accommodates six with room for two additional people on the lounge sofa-bed.

We welcome families with children and all guests irrespective of race, religion, disability or sexual orientation.

For the comfort of all our guests, we request that dogs are not left in the house alone and not permitted on the furniture. The Townhouse is a non-smoking & no-vaping environment at all times. For safety, flammable devices including candles must not be used in the house.

We are unable to accept bookings from stag parties. If you have any questions in this respect, please contact us to ask.

Please note that the Townhouse is located in a quiet residential area. You agree to be considerate and not cause excessive noise, disturbance or nuisance to neighbouring properties.

Cleaning and servicing of the Townhouse will take place before your arrival. In addition, we can arrange to change beds once for every full week of your stay on request for no charge and undertake a full clean if requested for an additional cleaning charge.

Payment Dates, Cancellation and Insurance:

Once you have booked your holiday, our agreement is a legal contract and monies paid by you are non-refundable. Where we have not received payment in full, we will cancel your reservation unless agreed otherwise in writing between us. In such a circumstance, we will attempt to contact you to clarify whether you do wish to continue with your booking. If for whatever reason you cannot take your holiday, we will only be able to reimburse you in full in the event that the accommodation is let to another party for the entire period of your booked stay. Where we are only able to re-let the accommodation for part of your booked stay, we will reimburse you the difference on receipt of monies for the new booking less a £30 administration charge. Monies will not be refundable under any other circumstance. We strongly recommend that you take out cancellation insurance, which can be obtained from any good broker.

Non-availability of Accommodation:

We would only cancel your holiday if your accommodation were unavailable in exceptional circumstances. Whilst we could recommend possible alternatives for you to arrange yourself, we could not guarantee the availability of these, and such alternatives would vary in price from the Townhouse. We would not be able to provide alternative accommodation ourselves. We would however refund the monies paid by you to us in full for your reservation of the Townhouse. Our liability would not extend beyond this refund.


Your accommodation will be available to you from 4pm on the day of arrival, unless otherwise arranged. Please try not to arrive earlier –we will still be busy preparing your accommodation, and won't be available to welcome you.


Please be ready to leave the accommodation by 11am on the day of departure, unless otherwise arranged in advance with us. Please try to leave the accommodation as clean as possible. If you have made use of any further service for which payment has not been made during your holiday, we will provide you with an invoice which is payable on departure.

Damages, Breakages and Security:

You agree to pay any costs relating to damages, breakages, items missing from the Townhouse during your stay, or where your use of the Townhouse has resulted in additional cleaning over and above the standard cleaning services undertaken between the change of guests, or where your use of the Townhouse, or your late departure has resulted in following on guests being unable to use the Townhouse from their agreed arrival time. You agree that in such cases you will be legally liable for these costs and should we be unable to charge the provided guest card for these purposes, you hereby agree that you will reimburse us in full within one week of billing for any costs we incur in case of reckless use or lack of reasonable care of the Townhouse and its contents during your stay, or as outlines in these Terms and Conditions.

You are responsible for the reasonable security of the Townhouse ensuring that all exterior doors and windows are locked in your absence from the property during your stay, including ensuring keys to locked doors are removed from them. You are liable for any losses or thefts from the property resulting from not securing the property sufficiently in your absence from it.


We provide free parking for one car a 2-3 minute walk from the house. Parking is at your own risk.


We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

You are responsible for your reasonable general safety such as ensuring that window key locks provided to you are easily accessible in different parts of the house where you and your guests are present in case of need of escape, and that children are supervised on an ongoing basis.

Any data collected during the course of this booking may be kept in physical form, on computer, email correspondence or booking software used for your booking.

We look forward to welcoming you to The Townhouse, 17 Ogleforth, York. YO1 7JG.

Business Address: 212 Seren Park Gardens, London SE3 7RS. T: 0771 814 4246.

Guest comments

What a lovely house, the little extras make a big difference.  Hoping to do marathon again next year so hopefully be back and will be after this lovely house again.  Thank you so much.

KD, Gwent

Very enjoyable and relaxing” A delightful location, nicely supported by an introduction from Stuart. The Townhouse is an ideal base from which to explore York. Most things are within walking distance: as an example by turning right out of the house you pass the first of all National Trust properties (The Treasurer's House) and, at the same time, you can observe the east end of the Minster and move on to the busy shopping centre of Stonegate. Parking is nearby in Monkgate car park - off St John's Street (the parking app was easy to use). The house has plenty of loos, and the kitchen/diner was more than ample for our party. A tea-towel or two might have helped (we usually bring our own). Our bed was comfortable: the house was a haven in the midst of a busy town and we would love to be able to return sometime.

J, Herts, UK

Excellent - kids wanted to stay longer!!” We stayed for 3 nights - everything about the Townhouse was exceptional. Stuart (our local contact) was extremely accommodating and helped us out with local activities. The Townhouse was spacious, allowing everyone to have their own area ... and when the kids went to sleep upstairs, the adults had a quiet space (lounge) to relax in the evening. Plus, everything in York was an easy walk from the Townhouse. We're ready for another stay!

JC, Pennsylvania, US

Short break with family from UK and New Zealand. ” Fab location and house. Self catering so no staff service, although the owner met us very promptly when we texted to say we had arrived. The house was perfect for our needs and I would definitely both recommend and book again.

KA, Derbyshire, UK

A lovely Long Weekend. The Townhouse is a spacious, character property less than five minutes walk from York Minster and so very convenient for all that York has to offer. The house is warm and comfortable, well equipped and in a quiet residential street. The house is on four levels and our 3 year old twin grand-daughters needed supervision on the steep stairs but the provision of two stair gates helped keep them safe. We have now stayed at the townhouse on three occasions and are already looking forward to our next stay.

SO, Oldham, UK

Excellent, Central to everything.  It was an excellent property, well looked after and central to York so it was very convenient. Upon arriving they were welcoming and provided all the information we needed! I would definately recommend this property, and should we visit York again we will be staying here again.

Thank you for making our stay pleasurable!

TB, Manchester

Gorgeous house in a perfect location.  We had a great stay at the Townhouse for my friends hen weekend. The house was lovely and very clean. It was located VERY centrally so we were in walking distance to all bars,restaurants and sights. The kitchen diner was amazing!! Sofa bed very comfy and all bedding provided. Couldn't fault it and hoping to go back again some time


JA, Cheshire

Location, Location, Location!

SA, Edinburgh

Wonderful house with all you need in a great location. Quiet street and high standard of accommodation. Only comment other than that would be - love to stay again!


AB, Southport

We are now home from our fabulous three day break staying in your lovely townhouse in York. All of us had a fantastic time, didn't want to leave to be honest!! I would like to congratulate you on the amount of effort / thought that has been put into offering the little extras that made so much difference to our stay. Tea, coffee, milk, sugar, DVDs books and even board games!! Good quality towels, bed linen and toiletries, all of which sets your standards higher than what else is on offer in York holiday lets.


VW, Befordshire

We had a great time and were very impressed with the accommodation and it's location. We would like to compliment you on the overall quality of the furniture, bedding, towels, kitchen and bathrooms/toilets, all very modern and homely.

Even with 7 of us in the house it was still very spacious.

HS, Leicestershire

I am pleased to say we had a wonderful weekend in York and the accommodation you provided was just superb. 

17, Ogleforth is a lovely old house refurbished to a very high standard to create a light, airy, welcoming atmosphere. All the fixtures and fittings are of a really high standard and extremely comfortable - one of our party found it difficult to drag themselves out to visit York itself!!!!
 The position of the house is excellent with easy access to all the attractions, pubs, restaurants etc yet in a quiet street so near to the Minster.
 I would certainly recommend your property to anyone looking to stay in York (in fact I already have!) and plan to use it again myself in the near future.

LC, Cheshire

The holiday was fabulous and the Townhouse was beautiful. It has the most perfect location in the town (if not a bit too close to all those irresistible shops). On a serious note we were all extremely pleased and have already been recommending you to friends and family!!
Thank you so much for the hospitality, which made a lovely holiday that extra bit special.

AW, Shropshire

We loved staying at The TownHouse. Very impressed with the house, facilities and superb location! Will be booking again very soon. Can't wait to stay again.

Thank you very much for a great stay. Would highly recommend!

RR, Derbyshire

We enjoyed the days in the Townhouse very much.  It is a wonderful place and I regret that I did not have the possibility to stay one or two days longer.  The facilities are perfect and we missed nothing at all.

A little limitation was the slickness of the kitchen floor that forced us to walk very carefully to prevent slipping.  I suppose the cleaner used an inappropriate cleanser.

Townhouse Note:

We want to ensure all our guests are happy.  In this case the cleaner went back to rewash the floor so that is wasn't so slippery.  Regards Warren.

CAG, Landau Germany

 A massive thank you for the use of your lovely town house. We have and will continue to strongly recommend it to all. We are already planning a return trip to York                              


NP, Norfolk

 fabulous location, we had a wonderful time shopping and eating and having fun.  Lovely house, warm and comfortable, perfect for our girls weekend.  We may be back - Thank you very much for the little luxuries.  We would definitely recommend Mad Alice's Bloody Tour of York, The Ambiente Tapas, Betty's Tea Rooms and a walk around the walls and lots of shopping!!!’’


JB, Northumberland

We had a fantastic time in York! The Townhouse was amazing and had everything we needed. It was immaculate, very clean, and we were all very impressed. We just wish we could have stayed for longer. We have been telling everyone about the Townhouse, family and friends, even the minibus driver who collected us on Sunday asked for the details.
 Thank you for a lovely stay, we want to make an annual trip to York now we have found the perfect place to stay.




KB, South Yorkshire